Thank you for shopping with us. Following are
the terms and conditions that constitute our Delivery Policy.
Delivery processing time
Dunzo allowed only 12.5kg to place an order.
The order placed by you, will not be cancelled on same day.
If the shop is closed, the order will be process next day.
All orders are processed within 1-3
business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of
orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
All orders are subject to product
availability. If an item is not in stock at the time you place your order, we
will notify you and refund you the total amount of your order, using the
original method of payment.
Delivery process
for retail products
In order to provide you with the best
possible experience with our website, we have partnered with Dunzo. Through
this partnership, Dunzo will use its expertise to ensure your items are
delivered quickly and safely.
If you purchase any of our products through
the website, please be aware that the payment will be processed by Dunzo (and
not [company name]), and all items you purchase will be delivered by Dunzo.
Please contact Dunzo directly for any questions or issues related to products or
delivery times.
Delivery for Wholesale products and
Semi-wholesale products
Delivery will be done for the wholesaler
and semiwholesaler all over Tamilnadu by the direct seller.An estimated
delivery time will be provided to you once your order is placed. Delivery times
are to be used as a guide only and are subject to the acceptance and approval
of your order.
Unless there are exceptional circumstances,
we make every effort to fulfill your order within 7 business days of the date
of your order. Business day means Monday to Friday, except holidays. Please
note we do not ship on Sundays. Date of delivery may vary due to carrier
shipping practices, delivery location, method of delivery, and the items
ordered. Products may also be delivered in separate shipments
You can provide special delivery
instructions for this order if you want to - for example, if you're having it
delivered to your workplace and would like it left in a particular place. If
you do not provide any delivery instructions, we will attempt to deliver the
package to the address provided and leave it in a safe location. If there is no
safe location at the address provided, we will contact you for further
instructions. If we cannot reach you or are unable to find a safe place for
your package, we will return it to our warehouse.
If there is any damage to the packaging on
delivery, contact us immediately at [phone number] or [email address]. If you
can, please send pictures of the damaged packaging to our email.
Once you have reported the damage to us,
please accept the package. Do not refuse delivery.
We will be in touch with you within 24
hours so we can replace your order.
Have questions about your order? We're here
to help.
If you have any questions about the delivery
and shipment or your order, please connect with us over Whatsapp / Phone and
share your issues with details so we can get it resolved at the earliest.
Thank you for your cooperation.
